Privacy Policy
Last updated: August 4, 2026
Wassel AI helps commerce teams manage customer conversations, product questions, and confirmed orders. This policy explains the information processed by the service and the controls available to workspace owners.
Information we process
- Google account identity data such as your account ID, name, and email address.
- Workspace settings, team roles, connected-store details, and encrypted access credentials.
- Customer contact details, WhatsApp messages, order drafts, order status, and related commerce records.
- Subscription identifiers, plan status, usage totals, diagnostics, and security events.
How information is used
We use information to authenticate users, operate tenant-isolated workspaces, answer customer questions, prepare and confirm orders, provide human handoff, enforce subscription limits, secure the service, and improve reliability.
Service providers
Information is shared only as required to provide enabled features. Relevant providers may include Google for authentication, Meta for WhatsApp delivery, OpenAI for AI responses, Paddle for billing, Cloudflare for hosting and data infrastructure, and the Shopify, WooCommerce, or YouCan store connected by the workspace owner.
Security and retention
Integration credentials are encrypted before storage. Authentication sessions use signed HttpOnly cookies. Records are retained while needed to provide the service, meet legal obligations, resolve disputes, and protect the platform. Workspace owners may request export or deletion subject to applicable retention requirements.
Your choices
You may disconnect integrations, sign out, ask the workspace owner to correct your information, or request account and workspace deletion. Google passwords are never received or stored by Wassel AI.
Contact
For privacy requests, contact A support email will be published before production launch..